Privacy Policy
Last updated: April 2026
1. Introduction
PayDat Loans ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws.
2. Information We Collect
2.1 Personal Information
When you apply for a loan, we collect:
- Full name and contact details (phone, email, address)
- South African ID number and date of birth
- Employment information and income details
- Bank account details
- Payslips and bank statements
- Credit history and credit score
2.2 Technical Information
We automatically collect:
- IP address and device information
- Browser type and version
- Usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information to:
- Process and assess your loan application
- Conduct affordability and credit checks
- Verify your identity and prevent fraud
- Disburse loan funds and collect repayments
- Communicate with you about your loan
- Comply with legal and regulatory requirements
- Improve our services and website functionality
- Send you marketing communications (with your consent)
4. Legal Basis for Processing
We process your personal information based on:
- Consent: You provide explicit consent when applying for a loan
- Contract: Processing is necessary to fulfill the loan agreement
- Legal Obligation: We must comply with financial regulations and credit reporting requirements
- Legitimate Interest: We have a legitimate interest in preventing fraud and improving our services
5. Information Sharing and Disclosure
We may share your information with:
- Credit Bureaus: We report to and obtain information from credit bureaus as required by law
- Service Providers: Third-party vendors who help us operate our business (payment processors, IT services)
- Legal Authorities: When required by law or to protect our legal rights
- Debt Collection Agencies: If you default on your loan
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. This includes:
- SSL encryption for data transmission
- Secure server infrastructure
- Access controls and authentication
- Regular security audits and updates
- Employee training on data protection
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. Specifically:
- Loan application data: 5 years from loan closure (as required by NCR)
- Financial records: 5 years (as required by tax law)
- Marketing consent: Until you withdraw consent
8. Your Rights
Under POPIA, you have the right to:
- Access: Request a copy of your personal information we hold
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Object: Object to processing of your information
- Withdraw Consent: Withdraw consent for marketing communications
- Complain: Lodge a complaint with the Information Regulator
To exercise these rights, contact us at privacy@paydat.co.za.
9. Cookies
We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We will notify you of significant changes via email or prominent notice on our website.
13. Contact Us
For questions about this Privacy Policy or how we handle your information:
PayDat Loans
Email: privacy@paydat.co.za
Phone: 0800 123 456
Information Officer:
Email: info.officer@paydat.co.za
14. Information Regulator
If you are not satisfied with how we handle your personal information, you may lodge a
complaint with the Information Regulator:
Website: www.justice.gov.za/inforeg
Email: inforeg@justice.gov.za